Quality Assurance Technology Associate
Quezon City, Metro Manila, Philippines
6h ago

Quality Assurance Testing Associate Analyst

Work From Home / US Shift

Who We Are :

TTEC is a pioneer in customer experience, engagement, and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.

We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth - to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.

Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

What we're looking for :

We are currently undergoing a search for an experienced Quality Assurance Testing Associate Analyst, located in the Philippines, to join our Human Capital Shared Services team as part of our technology support team.

The Quality Assurance Testing Associate Analyst is a key part of the Human Capital Shared Service team and will impact our global operation as part of a world class team of professionals.

This is an excellent career opportunity for individuals with prior Information Technology testing and quality assurance experience who want to grow with a team of testers from the ground up.

What you'll be doing :

  • Key player in the testing of full-life cycle ServiceNow project integrations including workflows, CRM and IVR applications
  • Lead and manage software testing for Human Capital Shared Services.
  • Responsible for defining an overall test strategy specific to ServiceNow and Oracle applications using accepted industry best practices
  • Lead initiatives to implement test process improvement including advance test methods, test management system, automation, and test metrics analysis
  • Work and collaborate with project teams consisting of Human Capital Shared Services staff and 3rd party vendors.
  • Provide technical thought leadership while interacting closely with internal TTEC stakeholders and 3rd party vendors
  • Provide consistent and frequent project status updates and project issues to assigned Project Manager.
  • Provide mentoring and support to Human Capital Shared Services members
  • Strong ability articulate test strategies, methods, techniques, and the progress of testing activities (including the use of dashboards and metrics)
  • What skills you'll need :

  • Bachelor’s Degree in Computer Engineering, Computer Science, Information Technology or Management Information Systems or equivalent experience
  • 1 year experience in a call center environment
  • 1 year experience in software testing / quality assurance
  • 1 year experience managing a team or Project Management experience
  • 1 year knowledge of and experience with ServiceNow and / or Oracle applications
  • 1 year experience in developing and maintaining test scenarios from use cases
  • 1 year experience in functional, system, regression, and performance testing
  • 1 year experience in the deployment and use of automated testing tools
  • Able to work independently with minimum supervision
  • A fast learner with strong analytical and problem-solving skills, as well as good planning and organizational skills
  • Excellent communication and writing skills
  • Extensive experience with Microsoft Word and Excel
  • What We Offer :

  • Competitive salary packages, variable incentive bonus plans
  • 100% employer paid HMO coverage for employees
  • Life insurance, wellness programs, onsite clinic
  • Comprehensive health and wellness program, including employee assistance
  • Employee recognition programs, professional development, tuition reimbursement
  • Learning and career growth opportunities via our global footprint
  • Gym discounts
  • TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

    We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

    We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.

    But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. For more information about TTEC, visit ttecjobs.

    com or search #ExperienceTTEC throughout social media to engage in the global conversation.

    Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes.

    Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC

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