Fraud and Investigation Associate
Manulife
Quezon City
2d ago

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our employees with the resources they need to succeed and for the future of our business, which is why we need you

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with :

  • Education : High School / Senior High / Vocational Course / 1 yr completed in a Bachelor's program with relevant work experience of at least 2 years;
  • Bachelor's Degree holders are welcome to apply

  • Experience : At least one to 2 years of relevant experience
  • Schedule : Amenability to work on shifting schedules, weekends and Philippine holidays (when needed)
  • Location : Amenability to work in UP Ayalaland Technohub, Quezon City OR Mactan Newtown, Cebu
  • HYBRID Work Arrangement amenability and readiness to work onsite and from home anytime (dependent on business needs AND / OR current external environment / situation)
  • On the job you will :

  • Monitor the MBC-Intrerac email inbox and POS CPPs and take the appropriate action under each CPP Notification to cancel the client access cards that were compromised.
  • Mark transactions in PRM Enterprise application and add card in Interac site when a transaction or transactions have been identified as fraudulent on account.
  • Investigate and action PRM fraud alert on a daily basis against client accounts, based upon certain rules in order to mitigate the fraud losses to the bank.
  • Identify any fraud trends while working on PRM alerts.
  • Investigate Interac Email Money Transfers (e-transfers), block transactions if confirmed as fraudulent or discount if legitimate.
  • Investigate Luminate alerts for both bank account and Credit card to determine fraudulent applications.
  • Retrieve daily emails from CSF (client services financial) for mobile deposit cheque / electronic funds transfer returns to determine if they will be discounted or for shut down.
  • Check Agent Desktop task daily to review files from contact center when caller indicates that they are a victim of fraud.
  • Shut down accounts that has fraudulent trends based on the email from analytics and new accounts.
  • Cancel Access card requests from Everlink during Friday evenings until Monday mornings.
  • Handle RTC (Real Time Citadel) emails.
  • Triage items In the Fraud inbox and Agent desktop task to the correct person who will handle the task.
  • Review real time citadel alerts to determine if the application is for shutdown
  • Create case managers for accounts that were shut down and send an STR assessment to AML for those with transactions.
  • Maintain the case manager files on a weekly basis so they will not go over 90 days old.
  • Verify statements requested by the other financial institutions.
  • Work directly with business unit in response to issues and questions regarding fraud related processes
  • Our commitment to you

    Our mission; to be a part of making Decisions Easier and Lives Better

    A leadership team dedicated to your growth and success

    A bold ambition and set of goals to be a leader in driving transformation in our industry

    Our best. Every day.

    Learn more about opportunities with us at jobs.manulife.com

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