Technical Support Engineer
Noble Systems
Philippines
2d ago

At Noble Systems, we've worked hard to not only deliver industry-leading contact center solutions, but to build a culture of innovation and teamwork.

We employ a team of highly accomplished, passionate technologists who contribute to the overall success of our company and our customers †and we're growing.

We are looking for a Technical Support Engineer (Level 1) who will report to the Support Manager.

Responsibilities :

  • Learning a complex and customizable proprietary software package
  • Comprehensive technical problem resolution via phone
  • Ability to troubleshoot problems from infrastructure knowledge and symptoms given
  • Timely and detailed documentation of issues
  • Handling of high profile customers through email and phone (inbound and / or outbound calls)
  • Issue management including escalation as necessary
  • Effective coordination with both local and US-based management teams
  • Working with a global team of technical staff to resolve issues
  • Requirements :

  • Candidate must possess at least a Bachelor's / College Degree, Professional License (Passed Board / Bar / Professional License Exam), Engineering (Computer / Telecommunication), Computer Science / Information Technology, Science & Technology or equivalent.
  • Required language(s) : Proficient in English written and communication skills
  • At least 4 to 5 year(s) of working experience in the related field is required for this position. Newly graduates with highly technical skills are welcome to apply.
  • Technical Requirements : Linux Operation System administration,T1 / VoIP configuration and troubleshoting experience, asterisk administration and troubleshooting experience , Database Experience : PostgreSQL, Structured Query Language, CLI
  • Excellent time management, written and communication skills
  • Previous experience working in a ticketing system
  • Full-Time position(s) available.
  • Work schedule : Morning / Mid / Night Shift
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