At Noble Systems, we've worked hard to not only deliver industry-leading contact center solutions, but to build a culture of innovation and teamwork.
We employ a team of highly accomplished, passionate technologists who contribute to the overall success of our company and our customers â€ and we're growing.
We are looking for a Technical Support Engineer (Level 1) who will report to the Support Manager.
Learning a complex and customizable proprietary software package
Comprehensive technical problem resolution via phone
Ability to troubleshoot problems from infrastructure knowledge and symptoms given
Timely and detailed documentation of issues
Handling of high profile customers through email and phone (inbound and / or outbound calls)
Issue management including escalation as necessary
Effective coordination with both local and US-based management teams
Working with a global team of technical staff to resolve issues
Candidate must possess at least a Bachelor's / College Degree, Professional License (Passed Board / Bar / Professional License Exam), Engineering (Computer / Telecommunication), Computer Science / Information Technology, Science & Technology or equivalent.
Required language(s) : Proficient in English written and communication skills
At least 4 to 5 year(s) of working experience in the related field is required for this position. Newly graduates with highly technical skills are welcome to apply.
Technical Requirements : Linux Operation System administration,T1 / VoIP configuration and troubleshoting experience, asterisk administration and troubleshooting experience , Database Experience : PostgreSQL, Structured Query Language, CLI
Excellent time management, written and communication skills
Previous experience working in a ticketing system
Full-Time position(s) available.
Work schedule : Morning / Mid / Night Shift