Customer Service Representatives - Ride Hailing Account
Intogreat Solutions
Quezon City, PH
2d ago
source : Bossjob
  • Control Service. Ensure our ground transportation services run
  • smoothly on a daily basis by monitoring Driver App milestones and priority client bookings.
  • Build Relationships. You'll interact mostly with our partners / chauffeurs, and at times with guests via phone and email, resolving queries in real-time while building strong relationships and earning trust.
  • Dispatch Chauffeurs. Assign chauffeurs from our global partner
  • network to open booking requests, striving for a 100% fulfillment rate.
  • Troubleshoot Proactively. Find solutions to urgent needs that arise due to new requests or unexpected scenarios (i.e. flight delays, car breakdowns, etc.)
  • Delight Customers. Maintain and promote a positive attitude while meeting productivity goals, aiming to leave our customers and chauffeurs with a smile.
  • Follow Through on Resolutions. Follow up on customer issues to the point of resolution, keeping guests updated as needed.
  • Give Actionable Feedback. Provide consistent, constructive feedback on customer and chauffeur satisfaction as well as processes.
  • Administrative Tasks. Handle internal housekeeping such as documenting individual queries.
  • Excellent organizational and communication skills : You have the ability to effectively multitask and prioritize your workload and ask others for help when needed.
  • Customer Care : You don’t just love customer service, you yearn to solve issues and make things work, and you see opportunities where others see problems.
  • English proficiency : You have excellent English language skills; additional languages are a plus.
  • Authenticity : You are convincing while also being personable, helpful, and competent. And you possess a high degree of flexibility, team spirit, independence and are always open to new tasks.
  • Team Player : You have the ability to motivate the team to improve each day.
  • Familiarity with web-based customer care systems : Experience with Salesforce and / or Zendesk is an advantage.
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