Legal Shared Services Sr. Analyst
Zendesk
Taguig, National Capital Region (Manila), Philippines
3d ago

Job Description

Senior Analyst, Legal Shared Services (Manila)

Love helping people build better relationships? Passionate about delivering great service? Believe that there’s a better way to scale and grow a business?

We have just the role for you.

Zendesk is looking for a Shared Services Senior Coordinator. This position, based in our Manila office, is part of the Legal organization and will report to the Senior Manager of Legal Shared Services.

Who might be you? You are genuine. You listen to your customers. You strive to make things beautifully simple. You consistently strive to make the people around you better, while making processes simpler and more effective.

You’re a true partner for internal and external customers alike.

In this role, you will manage transactional workflow for Zendesk’s Legal organization, support the team, and help us provide exceptional service to our business partners.

Meanwhile, you’ll continually look at ways to improve how things are done and then put them into action!

Primary Responsibilities :

Conduct initial review of various customer, vendor and partner contracts (NDAs, MSAs) and agreements, using a playbook of responses to highlight outstanding issues and provide an initial response for further review within Legal

Become and expert in Zendesk Support, managing ticket lifecycle and workflow and communicating with internal business partners

  • Received and review routinely requested customer needs such as initial preparation of Assignment Agreements, customer termination requests, marketing unsubscribe requests, certificate of insurance requests, and other account management transactional needs;
  • Provide access to various documents upon appropriate request from existing customers and sales representatives, including Business Associate Agreement and Data Processing Agreement

    Own and Manage an online filing repository containing the Transactional Team’s applicable legal documents

    Provide practical support and feedback to Zendesk Legal grows and works to automate existing legal processes

    Assist in further optimizing / redesigning the transactional legal request management process and ticketing system.

    Create systems and documentation to ensure we’re applying changing processes and procedures appropriately

    Knowledge, Skills and Abilities :

    You have great communication skills and work well with others

    You are a great team player who helps make everyone successful

    You have exceptional time management skills

    You demonstrate a passion for customer service in all that you do

    You know your way around Google Docs and Microsoft Suite

    You are a master of the details; You set priorities well and always follow through

    Nice to have experience in financial services or other regulated industries, Spanish or other foreign language skills, and familiarity with data privacy legal considerations

    Requirements :

    BS / BA degree preferred with demonstrated at least 3 years of experience in a Shared Services role. Ideal candidate will have experience in a like role as a non-attorney legal or operations professional at an established law firm, accounting firm, technology company, or in-house legal department, with experience focusing on technology transactions as an additional plus

    Experience with contract management, request management, document management and record retention.

    Experience with drafting, reviewing, maintaining, and filing a wide variety of contract and agreement types typical to a sales driven organization, with experience in the Software-as-a-Service industry as an additional plus

    Superior verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect

    Ability to own a process from start to finish and implement processes independently

    Detail oriented and excellent organizational skills; accuracy is essential

    Proven ability to successfully collaborate with diverse teams (Sales, Finance, Procurement and IT, etc)

    Resourceful, self-motivated and able to independently manage shifting workloads in a high-paced and ever-changing environment.

    You know how to prioritize and deliver on opportunities

    Impeccable judgment and ability to balance the needs of the company, managers and employees

    Strong mindset for continuous improvement and exceeding client expectations

    Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers.

    Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

    More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

    Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

    Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace.

    Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

    By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.

    Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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