Customer Success Manager**
Acquire BPO
Metro Manila / NCR
6d ago
source : Monster

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Acquire BPO.Â

As a CSM, you will need to : Â

Understand customer use cases and work processes to provide the best guidance on how to optimize the business' usage and unlock the most valueÂ

Proactively reach out to customers to help them use the business' in the most efficient way and share best practices via email and phone callsÂ

Process and analyze specific customer use cases and formulating common use casesÂ

A strong candidate for this role looks like this : Â

1+ years of work experience in a customer facing roleÂ

Strong verbal and written communication skills : able to present complex ideas in an accessible and engaging wayÂ

Strong creative skills and passion for development of new educational materialsÂ

Keen business sense to discover and understand customer business objectives and pain points to ultimately measure business' financial impactÂ

Passionate about teaching / instilling knowledge in othersÂ

Willing to dive into technical details of a product to understand it thoroughlyÂ

Great people skills : genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patienceÂ

Excellent organization, note-taking, project management, and time management skillsÂ

Possess qualities that make a good Candidate : Â

Energetic, critical thinker, generally curious, problem solverÂ

Passionate about learning and improving every day, motivated to excelÂ

Open to feedback, coachableÂ

Strong team playerÂ

Self-starter with strong ownership skills, willing to go above and beyond the job descriptionÂ

Creative and innovativeÂ

High degree of OwnershipÂ

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers : Â

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂ
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong CityÂ
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig CityÂ
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityÂ
  • We are open from Monday to Friday, 8am-4pm.Â

  • For faster processing, text : WRM(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex : I'
  • m available at 9am) send to 09065605043Â

    Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.Â

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