Technical Support Senior Engineer (Tagalog Speaking)
Dell Technologies
Taguig, Philippines
5d ago

Technical Support Senior Engineer At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products.

Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it.

We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.

For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a an Engineer on our Technical Support team in Philippines to do the best work of your career and make a profound social impact.

Key Responsibilities : As a Technical Support Senior Engineer, you possess a proven aptitude for learning new technologies and constantly progressing your expertise, in a proactive, self-driven manner.

You are highly analytical and methodical while working to solve product and network problems of medium to high complexity.

As part of this customer-facing role, you will work closely with our Engineering team and impact product development. Principal Responsibilities : Daily : a front-line position who provides timely response to customer issues, using all Dell resources to quickly and accurately diagnose, troubleshoot, and repair customer's servers or escalate to the appropriate team.

Daily / Weekly : Actively support the customer in problem resolution by Answering customer communications in a timely fashion Identify and resolve issues affecting customers' Servers, Storage , EMC Track the details of changes made and solutions provided to resolve customer issues in the specified tracking tool.

Daily / Weekly : Take proactive role in Technical Support call avoidance by identifying known problems and documenting the resolution in the form of PRDs.

  • As Required : Maintain / enhance skill levels according to future technology trends. Daily / Weekly : Maintain customer database to ensure customer information is up to date and accurate : Customer contact Hardware / Software revision Detailed description of the problem Detailed steps for resolution Essential Requirements : Degree in Computer Science / IT related discipline with at least 2-3 years related working experience, call center environment, Intermediate server hardware knowledge (including SCSI, RAID, I / O topology , backup );
  • A+, MCSE, CCNA, RHCE certification Basic networking knowledge (including WAN topology, mixed LAN / WAN operating system environments, DNS / WINS / DHCP, firewall solutions, and network load balancing);
  • Cisco certification is preferred Advanced knowledge of at least 2 of the following : NT, W2K, RedHat Linux, Exchange, SQL, IIS, Proxy, Apache, Squid, SendMail, Clustering, Site Server, ASP, or XML.

    Strong language competencies in English and Ability to speak in TAGALOG laguage is a MUST Candidate must be willing and ready to be relocated to work in Penang, Malaysia as and when required by the business Desirable Requirements : Degree in Computer Sciences / Information Technology related discipline or equivalent prior work experience in a related field.

    Support center / call center experience is an advantage Closing date : 30th Nov 2020

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