The HR Service Administrator has the responsibility for a process administration within a country or across several countries for one or more assigned HR processes.
The employee leads technical support or the business processes.
The EDM / WFA practitioner will provide support in processing information necessary for HR Process
Key Responsibilities will include but not limited to :
Analyzes, inputs and processes data updates in the HR System to provide accurate and timely information to a variety of HR Services
Provides services that rely on the processed employee data update to meet the demands of the Service Level Agreement (SLA)
Collaborates with other teams in ensuring transactions are processed accurately and timely
Ensure timeliness and accuracy of data inputs and reports
Provides solutions to issues and coordinates with respective teams on brought up by client, vendor or contact center
Creates, updates and reviews documentation related to processing, reports and job aids used to manage data
Required Technical and Professional Expertise
Fluent in English
Preferred Tech and Prof Experience
Employees in this specialty should have knowledge in various HR Management Systems (MRMS) such as SAP HR, Peoplesoft, Workday, SuccessFactors, etc.
This will be key as they execute the different key Human Resource Delivery processing activities such as Data Maintenance and Payroll.
This knowledge, coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties.
Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue.
A good understanding of the end to end HRMS System and Process will allow them to navigate through these dependencies seamlessly.
There may be occasions when employees will be required to perform system testing.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.