Mandarin Service Desk | Free meals and Snacks
J-K Network Services
Taguig, PH
6d ago
source : Bossjob

Position : ??Mandarin Service Desk Free meals and Snacks

Location : ??Taguig City, Quezon City, Mandaluyong (Depends on the company)

Schedule : ??Dayshift Should be open for Shifting Schedule as well if needed

Industry : ??Global Contact Center BPO Company

Salary : ??P 70,000 - P 100,000 (Negotiable)

Benefits : ??Medical, Miscellaneous Allowance, Loans, Dental Sports (e.g. Gym) Performance Bonus, Free meals and Snacks, Monthly Gatherings and Outings.

Job Description

  • Bilingual resource that can provide support and can perform tasks either in other languages and English language.
  • Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems.
  • This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported.
  • Standard incident types that are supported by these services may include : software issues, hardware or server issues, network connectivity, password management and request for service.
  • Key functions of service desk management include : incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication.
  • Be able to facilitate Critical Incident Management.
  • Will also be tasked to do quality audits and translations.
  • Recruitment Process :

  • Initial Interview (Phone Interview)
  • Language Assessment
  • Hiring Manager Interview

  • Preferably Bachelor’s degree graduate
  • Excellent English communication skills both in written and oral
  • Proficient in Mandarin Language
  • Technical Support background is a plus but not required
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