Position : ??Mandarin Service Desk Free meals and Snacks
Location : ??Taguig City, Quezon City, Mandaluyong (Depends on the company)
Schedule : ??Dayshift Should be open for Shifting Schedule as well if needed
Industry : ??Global Contact Center BPO Company
Salary : ??P 70,000 - P 100,000 (Negotiable)
Benefits : ??Medical, Miscellaneous Allowance, Loans, Dental Sports (e.g. Gym) Performance Bonus, Free meals and Snacks, Monthly Gatherings and Outings.
Bilingual resource that can provide support and can perform tasks either in other languages and English language.
Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems.
This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported.
Standard incident types that are supported by these services may include : software issues, hardware or server issues, network connectivity, password management and request for service.
Key functions of service desk management include : incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication.
Be able to facilitate Critical Incident Management.
Will also be tasked to do quality audits and translations.
Recruitment Process :
Initial Interview (Phone Interview)
Hiring Manager Interview
Preferably Bachelor’s degree graduate
Excellent English communication skills both in written and oral
Proficient in Mandarin Language
Technical Support background is a plus but not required