HRSS Specialist, Payroll
Makati City, National Capital Region (NCR), PH
3d ago

The Opportunity

The HRSS Specialist, Payroll is responsible for the accurate and timely payment of all employee compensation and provides support to employees, managers, HR Business Partners and HRSS utilizing regional expertise on the hire-to-retire process, within the global policy framework.

This role will also will be supporting the APAC Region.

You Are Great At :

  • Assigned as first-level escalation point of contact between HRSS Specialists, Payroll and Supervisor HRSS Tier 2 APAC in resolving advanced complex employee queries and issues received via HRSS various support channels.
  • Provide general payroll support and collaborate with colleagues across HR, Variable Compensation and Finance throughout the pay process across different regions to effectively represent the team for any process improvement initiatives assigned to them.
  • Ensure delivery of day-to-day payroll operations and assigned deputy lead support role in all efforts around HR Shared Services metrics, audits, spotting trends and formulating recommendations to HRSS Supervisor
  • Provision of subject matter end-to-end HR Payroll process expertise for assigned Payroll critical tasks and processes with a strong focus on delivering a quality service in a timely manner.
  • Currently, plan for the role is to focus on tasks that are related to transition of process from countries identified for transition to Philippines
  • Will be the point of contact for Tier 2 process that have gone through the transition to Philippines and implemented into steady state
  • What It Takes :

  • 5 years of relevant experience in HR and Payroll operations or shared service model (must have supported APAC region and preferably exposed in knowledge / process transition activities).
  • Taking pride in delivering an excellent customer service experience
  • Building trust based relationships with all key stakeholders
  • Pro-actively identifying and evaluating problems and determining root causes.
  • At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


    Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries.

    Join us and be part of a winning team, where the opportunities for your career are limitless.

    From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries.

    Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

    It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.


    If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.


    Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness / fitness reimbursement and time off to volunteer.

    Social events

    With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected.

    Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.

    Corporate Citizenship

    Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business.

    Through numerous volunteer initiatives, we support education and innovation for global change.

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