Client & Concierge Analyst
White & Case LLP
Philippines, Manila
17d ago

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-

quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-

border work. It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most.

We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work.

And why we attract a diverse group of people. Our lawyers are globally minded, enterprising, collaborative and committed to excellence.

Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world.

Our people represent 90 nationalities and speak 80 languages.

Position Summary

Under general supervision and according to established policies and procedures, perform all functions related but not limited to receiving telephone calls and emails, and coordinating with the corresponding parties within the Firm to address requests or concerns.

Perform other duties as required.

Duties and Accountabilities1

Additional Responsibilities :

  • Properly respond to escalated issues and analyze root causes
  • Properly handle threatening, harassing or fraudulent calls from time to time
  • Escalate and respond to technical issues and service challenges
  • Properly track, document, and report all requests
  • Participate in departmental initiatives related to training, quality, reports, and overall administration, business development, resources / processes, and community.
  • Participate in yearly goal setting with Team Leader. Meet or exceeds yearly goals, seeking managerial guidance and support, as necessary
  • Enable good working relationships with internal departments, by properly coordinating requests with necessary teams and solving incidents in a timely manner.

    Location & Reporting

    This role is based in Manila and will be reporting to the ADSS / Office Operations Assistant Manager

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