LVH is a leader in the ultra-luxury home sharing catering to world-traveling high net worth individuals, their family, and business associates through a network of thousands of full service homes in over 100 international destinations.
Under the general supervision, the Client Relations Coordinator will provide direct support and liaison to the Experience Director and CSR Manager to perform related work as required.
Essential Functions :
Support the Client & Experience teams in managing all aspects communications with Guests across channels (Phone, Email, Chat)
Maintain comprehensive Guest Profiles
Create and manage Requests through lifecycle
Assist with creation of Service Proposals including contacting Suppliers and Pricing
Work with Product team to maintain Supplier Profiles
Support accurate and timely entry of related expenses
Competitive hourly rate & bonus plan commensurate with experience
Comprehensive benefit plan
Skill and Knowledge Qualifications :
3+ years client focus experience with hotel, travel, concierge & executive support
Experience with luxury or high net worth clients is preferred but not required
Exceptional verbal and written English communication skills
Strong experience with CRM, Google Suite and other organizational tools
Multi-tasking capabilities and work effectively under deadlines
Knowledge of customer service principles and best practices
Exemplary attendance and punctuality
Focuses and works together with team members in accomplishing work objectives.
Interacts in a way that gives them confidence in one’s intentions and those of the organization.
Makes customers and their needs a primary focus of one’s actions
Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
Sets high standards of performance for self assuming responsibility and accountability