Technical Assistant
Sun Life
Taguig City, National Capital Region (Manila)
1d ago

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills.

Follow a path that lets your talents shine.

Job Description :

HelpDesk / On-site Support

  • Performs first level problem diagnosis and implement corrective actions; refers and escalates to internal support teams if necessary
  • Prepares documentation for system changes, installation and enhancements and operational procedures
  • Coordinate with the different IT teams or vendors on end-user concerns
  • Log requests / problems called in by users
  • Respond in a timely and effective manner to requests for technical assistance in person, via phone or electronically
  • Diagnose and resolve technical issues on hardware and software and document resolutions in the ticketing system
  • Manage PC setup and deployment for new hires using Company-standard image, hardware and software
  • Conducts system testing, debugging and rollout of system software related for desktops & servers
  • Handles other infra related task such as :
  • NetworkHO / Branch Network MonitoringHO / Branch Network supportHO / Branch Structured Cabling supportNetwork Equipment Provisioning
  • TelephonyHO / Branch Telephony support
  • Call Center Technologiessupport

    Job Category :

    IT - Technology Services

    Posting End Date :

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