HCM Consultant, Managed Services, Employee Central, PH
Rizing
Manila, PH
4d ago

Description

Functions as a key resource for customers and leads post-go-live support teams. Provides functional expertise, guidance, presentation, and instruction on SuccessFactors’ products to customers.

Ensures successful support of the SuccessFactors' product.

Essential Functions

  • Functions as an individual contributor leading a product support team to support SuccessFactors products after implementation.
  • Gathers and analyzes the clients’ business requirements and objectives.
  • Creates and delivers high-quality demonstrations and presentations.
  • Develops system configurations to conform to client specifications and best practices.
  • Adheres to software implementation standards and best practices.
  • Troubleshoots and provides a resolution of system issues or defects, as assigned.
  • Completes internal tasks as assigned.
  • Assists with the preparation of training materials to include teaching clients how to utilize the system.
  • Completes demonstration setups.
  • Coaches junior consultants on customer work.
  • Ensures work is completed within agreed service levels
  • Prepares status updates, tracking time, and expenses to ensure timely system implementation.
  • Completes continuing education activities to attain and maintain professional certifications.
  • Performs other duties as assigned.
  • Required Qualifications

  • 2+ year of Associate Consultant experience with detailed knowledge of business processes, technical documentation, and systems implementation.
  • Prior experience in a functional or technical consulting role.
  • Bachelor's Degree in Business, Human Resources, Computer Science, Information Systems, Education, or equivalent experience in a related relevant field.
  • Professional SuccessFactors module certifications (Preferred SF Employee Central Certified)
  • Desired Qualifications

  • Prior experience or knowledge of Human Resources and / or payroll.
  • Knowledge, Skills, and Abilities (KSAs)

  • Advanced understanding of HR functions and business processes.
  • Advanced knowledge of SuccessFactors' product.
  • Ability to attentively listen and effectively communicate with clients in order to build relationships.
  • Ability to assess and assist clients with existing systems and optimize their solutions using existing knowledge of system functionality and best practice recommendations.
  • Ability to work collaboratively as part of a project team, deploying the features and functions of SuccessFactors products as outlined in the Statement of Work.
  • Ability to create and deliver presentations.
  • Ability to manage time and multiple projects with a high degree of attention to detail.
  • Work Environment and Special Consideration

  • Works in a professional office and / or remote office environment.
  • Routinely uses standard office equipment such as laptops, monitors, phones, and headsets.
  • Competencies

    CollaborationCourageExcellenceIntegrityRespect

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