Loyalty Advocate Team Lead, APAC
Atlassian
Manila, Philippines
6d ago

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices.

When our offices re-open, every Atlassian will have the choice to work from an office or from home . Job description Are you passionate about turning customers into dedicated fans?

Would you like the opportunity to work in a company that's scaling really fast and help fuel its success by empowering customers with their current product portfolio?

If yes, then read on!Atlassian is in search for a Team Lead who can develop, champion, and motivate a team of Advocates in Manila.

The team is responsible for improving customer retention rates, promoting platform migrations, and promoting product and user expansion to our Bronze global customers.

Due to the high volume of clients and variety of Atlassian product offerings, we utilize a human-touch approach by engaging with key customer segments at various times throughout the lifecycle based on strategic drivers.

In this role :

  • You will look after the daily team operations while seeking to optimize and standardize various team processes and systems in coordination with relevant partners.
  • You will manage and drive projects that improve operational efficiency or performance
  • You are going to provide expert knowledge of operational customer engagement models and will help drive performance improvements.
  • You’ll recruit and onboard A-list players to expand your team and continue to foster a customer first culture.
  • You’ll effectively and creatively oversee the team's day-to-day, including : team stand-ups, meetings, customer concerns, resource planning, load balancing, target setting, projects and cross-functional collaboration.
  • On your first day, we will expect that :

  • You have more than 2 years experience in a team leadership / people management role
  • You have proven experience in inspiring, mentoring and motivating teams toward achieving individual and company -wide goals
  • You posses experience in inside sales or account management within the software industry (SaaS and / or behind-the-firewall), and can manage activity and tracking / reporting on performance by using a CRM tool, preferable Salesforce
  • You have a tendency to operate daily with a sense of urgency, an affinity for problem solving, strong analytical capabilities, and propensity to effectively interact and communicate with various levels of management
  • You have experience with change management and implementing better approaches to address problems and opportunities
  • It's also great if :

  • You have worked across multiple geographic locations on a regular basis with both internal teams as well as cross-functional key partners
  • You are experienced in innovating new frameworks, processes, analyses, and strategies for continual improvement in quality, consistency / precision, accuracy, and efficiencies
  • You have driven renewals and other revenue-producing programs in a high-volume / low-touch sales model
  • You have the ability to understand technology and clearly articulate the value proposition to the customer
  • You are able to analyze and understand potentially complex data sets, and utilize that understanding to make data driven, fact-based decisions
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