Join a team recognized for leadership, innovation and diversity
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk.
You will drive focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs.
You will support the knowledge-sharing mindset. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.
You will address systemic coordination issues across teams.
YOU MUST HAVE