Software Support Engineering Supervisor
Honeywell
32nd Corner 3rd Avenue, Level 25 and 26 , The Curve BGC, Bonifacio Global City Taguig, Manila, CENTRAL LUZON, 1630, Philippines
3d ago

Join a team recognized for leadership, innovation and diversity

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk.

You will drive focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.

You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs.

You will support the knowledge-sharing mindset. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.

You will address systemic coordination issues across teams.

Key Responsibilities

  • Facilitate issue identification and analysis
  • Investigate and resolve technical issues
  • Track requests resolution
  • Provide technical training
  • Build relationships with customers
  • Test products & software
  • Develop and share knowledge
  • Manage team
  • Lead team alignment
  • YOU MUST HAVE

  • Bachelor's degree, or equivalent. Some experience in the field.
  • WE VALUE

  • Extensive customer facing experience
  • Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form