The GDS Markets team specializes in account management activities, supporting pursuits and go-to-market projects, and providing operational support to the Global Markets organization.
We are a 400+ strong team, spread across GDS Kochi, Trivandrum, Bangalore, Gurgaon, Manila and Wroclaw Centers.
EY GDS Markets Services is seeking for Virtual Account Managers whose primary function include Global Account Management, Marketing and Sales Management, and Financial Management & Reporting.
Your key responsibilities
Deep knowledge of Account management processes and tools
Manage multiple accounts
Work with the Account Partners and global Account team to achieve the goals for global revenue, margin and sales / pipeline
Global Account Management
Develop a deep understanding of clients’ business goals and EY services to co-develop an account strategy for new business or current business expansion
Participates and manages account key initiatives around EY’s Account Management Framework (AMF); growth strategy and plan execution
Plans and facilitates account team meetings. Monitors and updates any action takeaways from account team
Work with various geographic account teams to ensure alignment of account objectives and operations across all service lines
Develop and manage the Account onboarding process and appropriate materials
Collate Client Experience feedbacks and drive action plans
Build and manage account documentation (i.e. MSA, Rate Card, SOW templates, onboarding documents, team process documents, etc.
and guide team on access and usage
Act as a project manager for specific Account initiative / s
Build and maintain a collaborative relationship across all service lines and enablement teams within EY to achieve account success
Own and manage the Client Relationship Management (CRM) tools and processes
Identify and cascade of relevant news and thought leadership / insight to strengthen presence
Helps in RFP or RFI coordination with account or Pursuits teams
Marketing and Sales Management
Manage the Account sales pipeline process and drive discipline across global team. Execute win / loss analysis
Creation and maintenance of Account marketing materials (i.e. team brochure relationship map, or event materials)
Perform historical / data analysis to identify account trends on services per request from account teams
Financial Management & Reporting
Reviews the account financials revenue, sales pipeline and margin and provide awareness to Account leadership on drivers of Account performance
Monitors the account operational metrics important to the team and work with Account partners or service line leaders on account related issues
Review billing / invoice issued and execute debrief on overdue invoices for Global Client Service Partner reporting
Support special projects as needed that require financial data / analysis
Skills and attributes for success
Professional maturity to confidently interact with Account Partners. Demonstrate assertiveness, ability to articulate the view points in a succinct manner while communicating with the senior stakeholders
Communication Demonstrate effective communication at all levels of the organization, understand the nuances, showcases the ability to listen effectively, have a global mindset and operate effectively across borders with an awareness towards diverse cultures
Consultative Demonstrate ability to approach problems and / or projects through effective question / answer techniques to identify needs / issues / desired outcomes and propose appropriate solutions
Emotional intelligence Demonstrate understanding of different working / personality styles and appreciation of the need to flex approach and message to effectively engage with stakeholders
Networking Demonstrate ability to create networks within a company and use the networks to navigate across an organization for purpose of getting information to answer questions across accounts
Ambiguity Personality that is conducive to highly unstructured environments and situations
Entrepreneur / proactive behaviors Desire to make the role their own and to create opportunity areas to involve themselves in day-to-day operations
Decision-making Capability to make sound decisions on behalf of Partners to expedite results
Influence without Authority Demonstrate ability to get things done without direct authority over involved parties
To qualify for the role, you must have
Passion in working in a multinational organization with a diverse culture
Willingness to work on night shift to work with counterparts, stakeholders, and clients in the US
8-10 years of work experience
Demonstrable experience operating and executing projects in a matrixed and geographically distributed organization as a project lead and a project team member with limited oversight
Understand the Business Intelligence tools and should be able to draw the meaningful insights for the account teams to take informed decisions
Understanding of CRM tools functionality and practical experience and experience in supporting Account’s go-to-market efforts
Understanding of financial reporting tools and practical experience to support financial management activities or performing data analysis
Proficient in Microsoft Office products Word, Excel, PowerPoint
Project management, use of procurement portals (i.e. SAP Fieldglass or Ariba) are nice to have
What we look for
We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability, and know how to build relationships by doing the right thing.
We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals.
We want people who understand the challenges of working in a professional services environment, and are focused on achieving and delivering the best for our clients.
What working at EY offers
We offer a competitive compensation & benefits package and different rewards program like travel opportunities, awards & recognitions, loyalty awards.
EY is committed to doing its part in building a better working world, thus, the organization promotes continuous learning and development opportunities by providing in-
house technical and supplemental training related to each role, as well as promoting developmental programs, such as mentoring activities, projects, and the like, which will aide in our employees’ succession planning and career advancement.
Talk to anyone at EY and they’ll tell you what a rewarding place it is to work. As you collaborate with colleagues in our high-
performing teams, you gain exposure to some of the most complex and stimulating situations in the business world.
For us, it’s vital you share our goals so we can work together to achieve success.
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world.
That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.
Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.