Customer Retention Renewal Rep, Senior
SolarWinds Worldwide, LLC
Fort Bonifacio, Philippines
3d ago


SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses.

Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments.

SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.


Attaining monthly & quarterly targets for on-time renewals and overall renewals

Managing rolling monthly pipeline of renewals with the ability to prioritize your day to have visibility into all deals

Develop a strong product understanding, system knowledge and processes to sell maintenance renewals and the value we provide

Verifying pricing, licenses, expiration dates with customers and resellers globally

Working with customers to resolve any obstacles which may be preventing them from maintaining a relationship with SolarWinds

Ability to negotiate and move time frames, closing sales with a very high customer experience

Working with various departments across the organization to advocate for the customer and work together to resolve any issues

Resolving order issues with customer service and order management

Performing other administrative support duties as requested


5+ years’ experience in quota carrying role

2-3 years’ experience in technicalinsidesales role

3+ years with enterprise sales experience working in the North American or EMEA Commercial Market

The ability to sell value at all levels over the phone

Strong desire and willingness to learn

Excellent customer service skills

Excellent communication skills both oral and written

Excellent problem-solving skills

Ability to build relationships both internally and externally

Good computer skills

Excellent organizational skills with the ability to multi-task and track multiple issues

Strong attention to detail

Previous experience with CRM, NetSuite and / or SalesForce is a plus

Willing to work EMEA shift

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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