Junior Service Manager/Developer
Makati, Metro Manila, Philippines
2d ago


At Arcadis we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life.

In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name just a few.

Our people value different perspectives, they care about the sustainability of our planet and dare to shape the future.

One of our core values is people first, and supported by our Lovinklaan foundation, we invest in you for the long term, to ensure you reach your full potential.

Youll have the opportunity to own your career and work on industry-defining projects, finding solutions to real challenges that make a difference to peoples lives.

Youre encouraged to have a growth mindset and are given the space to develop personally and professionally, building a flexible career that works for you.

Role description :

As a Service Delivery Lead you will work directly with the business process manager of Deliver to Results (DtR) , global- and regional DtR business process owners, your peers within the Technology team on optimizing the global DtR application landscape, harmonization of applications and automation of business processes.

You will be responsible for managing sections of the application service delivery of the Oracle DtR domain. You will be responsible for coding, fixing bugs and perform configurations in the Oracle cloud environment under senior developer lead.

You liaise with the key business stakeholders to optimize the application usage and search for continuous improvement using the latest technologies

Role accountabilities :

  • The Service Manager engages with the clients of the DtR services in order to ensure expectations are set, service related issues are escalated when necessary, and overall portfolio of services is reported on a regular basis.
  • Develop, maintain, and support applications with high-quality adhering to coding standards.
  • The services fort the DtR domain or region are orchestrated and delivered with flawless customer service with regards to maintaining incident restoration and service level agreements.
  • Work in collaboration with other domains servicer managers, developers and 3rd party partners supporting the domain.
  • Qualifications & Experience :

    The ideal candidate should : (Desired skills and experience not listed in qualifications or who you are) :

  • Has relevant development skills, such as HTML, CSS, Java Script
  • Has excellent analytical and communication skills on the telephone and via email.
  • Has previous experience working in a software development role.
  • Required Qualifications :

  • Bachelors degree in information technology or Computer Science.
  • More than 5 years of relevant working experience in an IT, BPO and Shared Service environment with excellent customer service track record.
  • Preferred Qualifications :

  • Advanced education requirements
  • Specific experience
  • Oracle public ERP / Fusion cloud development experience or training highly desirable.
  • Why Become an Arcadian?

    Our work with clients has a direct impact on peoples lives and on the planet. We make moving, living and belonging in cities safer, more resilient and more sustainable.

    By partnering with our clients as responsible custodians of our earth's resources, we can create a sustainable planet.

    We continue to think of new ways to make positive impacts and create better experiences for people; data driven and digital solutions have become part of the Arcadis DNA.

    Working together with clients and using techniques like design thinking, we can get to the heart of our clients most pressing challenges and work together to solve them.

    As a global business, we have committed to support five of the UNs Sustainable Development Goals to ensure that our projects contribute to a better and more sustainable future for all.

    But its not just the work that we do on client projects that benefits communities and our planet. As a global business, we are committed to making a positive impact to society by supporting local communities where we operate.

    To help protect our planet, we monitor and measure non-financial information to inform business decisions and reduce our own environmental impact as part of our commitment to be net zero carbon as a global company by 2030.

    Our Commitment to Equality, Diversity, Inclusion & Belonging

    We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions.

    Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you.

    Because each Arcadian has their own motivations, their own career goals. And, as a people first business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.

    Transform Your World

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