Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.
EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
The Business Services team across locations provides processing and voice support and to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers faster.
Business Services teams perform bank operation processes across divisions of WF Home Lending, Wholesale Ops, Wealth & Investment Management (WIM), PVSI & Community banking.
Responsible for resolving fraud and non-fraud customer disputes on their ATM and / or Debit Card. The group decides and closes disputed claim after investigation and notifies the customer of the results thru letter.
About the role
Functions evaluated may cover one or more of the following areas : underwriting, regulatory compliance, fraud, fair lending, and servicing.
line transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms / conditions, insurer guidelines, investor requirements and / or government regulations or to perform remediation activities.
creating correspondence as needed, processing complex and / or corrective transactions on-line (including monetary and non-monetary actions).
May generate reports and summarize results.
Market Skills and Certifications
money laundering, or criminal justice.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
We comply with all applicable laws in every jurisdiction in which we operate.