Professional Services Specialist
Amdocs
Manila, 00, PH
6d ago

In one sentence

The Professional Services Specialist is a highly trained product expert responsible for end-to-end product deployment.

What will your job look like?

  • You will review the business and technical requirements with customers, providing solutions that best address the customer's needs.
  • You will use your expert ability to write, review, and test detailed design documents, performing configuration and customization of code.
  • You will provide technical support during all phases of a project and advices the customer's technical personnel at all levels of : coding-related best practices, design-related best practices, use of product features, HW and deployment architecture, application and 3rd-party configuration and tuning, on-going production monitoring, etc.
  • You will provide estimates, leading the project, developing the customizations and writing the demo scripts / storyboards.
  • You will install and configure products in internal labs (ST), customer labs (UAT / Performance), and customer production environments.
  • You will help us to integrate Amdocs products with third party applications within commercial customer networks.
  • You will create and deliver customized functional training to the customer as well as to other internal organizations.
  • You will oversee end-to-end non-functional / performance testing, from test design up to an including test scenario implementation and analysis and result reporting.
  • You will perform connectivity validation of related system components, review results with the customer and the customer's vendors, and provides relevant technical input to project status reporting.
  • You will lead and screen all defects / incidents during the project, directing them to the relevant owner and following up on their handling.
  • All you need is...

  • Broad technical experience in SW and / or HW engineering : scripting, configuration, tuning, networking and installation.
  • Experience in communicating and negotiating with customer personnel and management, up to the CxO level.
  • Extensive experience in development, including work in Agile development environments.
  • Progressive experience in delivering and / or supporting complex software solutions and service / product implementations.
  • Experience and knowledge of telco networks, platforms, standards and business processes.
  • Bachelor degree (4 year program) in Computer Science, Engineering or equivalent
  • Why you will love this job :

    hy you will love this job?

  • You are great at end-to-end product deployment and working with customers and we have great products and large global customers.
  • What are you waiting for? This job is for you!

  • You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
  • You will have the opportunity to work in multinational environment for the global market leader in its field
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