Operations Trainer
Stealth Monitoring
Iloilo, PH
1d ago

Role Summary :

The Operations Trainer is responsible for the efficient conduct of monitoring / security-related training, learning sessions, and coaching geared towards continued employee development.

Responsibilities :

  • Facilitates and delivers training for new hires, cross-training, up-skilling / up-training, remedial training, supervisor training, and process updates.
  • Delivers training for the transition of new customers and new scope
  • Conducts quarterly refresher training to ensure alignment and reiteration of internal policies and procedures.
  • Support and facilitate certification process for various learning programs.
  • Facilitates / administers assessments and records scores to progress reports in a timely manner.
  • Designs and develops technical modules or curriculum to support ongoing enablement of operations skills. Acts as subject matter expert (SME) in security monitoring, incident investigation, and system navigation.
  • Provides timely feedback to Operations and Quality Assurance affecting training participants, critical incidents, observations, and evaluations.
  • Periodically assesses the performance of operators and conducts coaching to ensure excellent and consistent delivery of proactive video surveillance monitoring.
  • Assists the PAF-Development Team in analyzing and assessing training needs for Operations.
  • Collaborates with Quality Assurance in establishing security monitoring standards, best practices, and other guidelines.
  • Required Qualities :

  • Basic knowledge and skills in training need assessment.
  • General knowledge and skills in instructional design and development.
  • Good communication, facilitation, and presentation / platform skills
  • Strong understanding of security surveillance operations.
  • Up to date with the internal policies and procedures.
  • Displays willingness and enthusiasm to perform learning initiatives.
  • Upholds the Company‚Äôs values of Integrity, Accountability, and Continuous Improvement.
  • Can work during weekends, holidays, and different shifts including the night shift.
  • Amenable to work at Mandurriao, Iloilo City.
  • Full-time positions are available.
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