Japanese Booking Specialist
J-K Network Services
Mandaluyong, PH
2d ago
source : Jobs Bulletin

Company Profile :

A BPO Company that provided services in many industries such as Healthcare, Insurances, Travel, Communications, Financial Services and many more.

Position : Japanese Booking Specialist

Industry : BPO

Account : Travel Search Application

Salary : P 66,500-P100,000

Schedule : Shifting schedule with 2 days off

Location : EDSA-Mandaluyong

Benefits :

  • Additional Allowances
  • Language Premium - depending on the Japanese proficiency level
  • Performance Incentives
  • Life Insurance
  • HMO worth P250,000 coverage
  • Sick leaves / vacation leaves added every month
  • Quarterly Recognition
  • Requirements :

  • Filipino fluent in Japanese (speaking, listening, and writing) and at least conversational in English
  • Preferably Half-Japanese or Filipino who grew up or studied in Japan
  • Fluent in oral and written Keigo and Kanji
  • JLPT N1-N3 passer / level (Certificate not required)
  • At least high school graduate
  • Open for no CSR experience or Fresh graduate as long as with extensive Japanese culture
  • With BPO or CSR experience using Japanese language is a big advantage but not required
  • Responsibilities :

  • Assist customers’ inquiries or concerns regarding their online bookings and payments through phone call, chat, and email
  • Assist in booking or rebooking hotels or flights accommodations, and also for canceling booked flights / accommodations
  • Respond in delayed or canceled booked flights or hotel reservation or accommodation
  • May assist in suggesting available hotels or flights or accommodation whether for travels or business trips
  • 70% Japanese, 30% English and 75% phone call, 25% email
  • Recruitment Process

    1. Phone Interview in English

    2. English Online Assessment consists of :

  • Data Entry
  • Customer Service Scenarios
  • Typing test
  • 3. English reading and writing comprehension exam

    4. Japanese Translation Test

    5. Operations interview in English and Japanese

    6. Japanese Berlitz Assessment (if passed 1-4 steps of recruitment process)

    7. Job Offer

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