Technical Support Bi / Multi-lingual Danish-0072S8
The Role : Technical Support Representative (Bi-lingual)
This position will support customer’s inquiries related to product pre-sales & post sales, service inquiries and other requests within the defined Zone or Countries.
The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests or complaints are manage professionally and in a timely manner.
What will you do?
ESSENTIAL FUNCTIONS :
Answer incoming "Sales Related" calls and proactively qualify sales opportunities.
Document all incoming calls using CRM tool.
Promote Schneider’s existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor’s product.
Participate in various Technical & Customer Service & Sales Training Courses as required
Support the sales teams with generating and assembling larger, more complex Quotations and order follow up.
Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.
To perform Technical Assistance with all internal and external customers for all of Schneider’s products.
Conduct initial troubleshooting and support of Products by Schneider
Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.
EDUCATION & EXPERIENCE REQUIRED
Must be eloquent in English language, Danish, Swedish, Norwegian, French, Spanish, Portuguese, German, Korean or Japanese
Candidate must possess a bachelor's degree preferably in Engineering (EE, ECE) or equivalent experience.
Must possess excellent skills in listening, expression and interrelationships
Must be keen to details and be technically smart. -
Must be capable in working independently and utilize sound judgement.
Ability to adjust quickly to reforming situations and express determination to achieve incessant improvement and excellent customer service
Demonstrate ability to understand and explain technical information.
Ability to solve customer problems via telephone, chat, web and email.
Willing to work in Cavite or Taguig on a rotating schedule.