GA Service Delivery Manager
Arcadis
Makati, Metro Manila, Philippines
3d ago

At Arcadis we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life.

In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name just a few.

Our people value different perspectives, they care about the sustainability of our planet and dare to shape the future.

One of our core values is people first’, and supported by our Lovinklaan foundation, we invest in you for the long term, to ensure you reach your full potential.

You’ll have the opportunity to own your career and work on industry-defining projects, finding solutions to real challenges that make a difference to people’s lives.

You’re encouraged to have a growth mindset and are given the space to develop personally and professionally, building a flexible career that works for you.

Role description :

  • Provides leadership and direction to the team and works closely with the global and regional finance leaders to define and implement necessary process changes
  • Responsible for both strategic and tactical operational strategies in building organizational capabilities ensuring quality and operational efficiencies within the workstream in particular, while collaborating with the other Leadership team members in building a more cohesive, best in class and service excellence driven center
  • Role accountabilities :

  • Overall responsible for the entire General Accounting process, but not limited to, month-end close and financial reporting, enabling function and indirect cost accounting, balance sheet control, treasury accounting, payroll accounting, and their corresponding internal controls.
  • Establish and communicate a clear vision for the General Accounting processes across the GSSC organization.
  • Collaborate with the different regions in Finance in executing a global strategy for the GA Finance transformation, including associated policies and technology changes, as necessary.
  • Design and implement priority projects and process improvement initiatives to harmonize and standardize processes across all regions, and achieve the goals of operational and cost efficiency
  • Achieve optimal productivity of the teams ensuring resources are utilized leveraging on available technology and IT tools.
  • Implement a robust performance management process, working closely with the different stakeholders and / or business leaders of the functions and business unit in setting the target service level agreements.
  • Establish and consistently monitor relevant and robust performance metrics and relevant key performance metrics that create a performance driven and customer focused culture across all teams

  • Ensure smooth operations for the General Accounting function, adhering to established or to be established service level agreements in terms of efficiency, timeliness and quality.
  • Review and analyze current policies and procedures in order to recommend and implement changes or create them to standardize and optimize activities integrated into shared services;
  • Employing root cause analysis and other problem-solving methodologies for errors and challenges faced to ensure both corrective and preventive actions are implemented
  • Responsible for the overall performance of the team, monitoring their performance, providing timely feedback & assisting them to improve on their identified training needs
  • Translate strategic objectives into SMART clear operational objectives for the team, providing coaching, career development and feedback to team members and providing performance evaluation
  • Lead the maintenance of a strong Controls environment within the function.
  • Stay abreast of process trends and leading practices in the industry to inform strategic direction and process enhancement
  • Qualifications & Experience :

  • Bachelor's degree with a major in finance, business or accounting
  • At least 15+ years of total experience, including more than 10 years of experience in Finance and accounting within a large, multifaceted organization
  • Extensive end to end knowledge and experience of the General Accounting process in a global capacity
  • Strong customer service mind-set with good motivation and negotiation skills
  • Track record of having effectively managed large projects within financial accounting, or finance scope
  • Experience in setting the standards for performance for the teams, developing and implementing relevant key performance indicators
  • Strong business process skills with the ability to harmonize, standardize and optimize General Accounting process thru different process improvement initiatives.
  • Business and strategic problem analytical skills setting the vision for the General Accounting function.
  • Proficient in an ERP platform, and in using Microsoft Office suite.
  • Experience in managing a group of at least 50 people and has managed leaders / managers.
  • Subject matter expert in the end-to-end General Accouting process
  • High level of problem-solving capabilities, interpersonal skills, with excellent customer orientation mindset
  • Possess good communication and presentation skills
  • Ability to develop, mentor and inspire direct reports and influence those without direct management responsibility
  • Competency in change management and understanding human resource issues.
  • Ability to multi task and handle different initiatives and tasks, prioritizing based on relevance and importance.
  • Why Become an Arcadian?

    Our work with clients has a direct impact on people’s lives and on the planet. We make moving, living and belonging in cities safer, more resilient and more sustainable.

    By partnering with our clients as responsible custodians of our earth's resources, we can create a sustainable planet.

    We continue to think of new ways to make positive impacts and create better experiences for people; data driven and digital solutions have become part of the Arcadis DNA.

    Working together with clients and using techniques like design thinking, we can get to the heart of our clients’ most pressing challenges and work together to solve them.

    As a global business, we have committed to support five of the UN’s Sustainable Development Goals to ensure that our projects contribute to a better and more sustainable future for all.

    But it’s not just the work that we do on client projects that benefits communities and our planet. As a global business, we are committed to making a positive impact to society by supporting local communities where we operate.

    To help protect our planet, we monitor and measure non-financial information to inform business decisions and reduce our own environmental impact as part of our commitment to be net zero carbon as a global company by 2030.

    Our Commitment to Equality, Diversity, Inclusion & Belonging

    We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions.

    Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you.

    Because each Arcadian has their own motivations, their own career goals. And, as a people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.

    Transform Your World

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