Customer Care Associate
NTT DATA Services
Quezon City
7d ago

ReqID : 28937

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Customer Care Associate to join our team in Quezon City, National Capital Region (PH-00), Philippines (PH).

In these roles you will be responsible for

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

Responding to customer requests by phone and / or in writing to ensure customer satisfaction and to assure that service

standards are met.

Analyzing medical insurance claims for quality assurance. ->

Resolving moderately routine questions following pre-

established guidelines.

Performing routine research on customer inquiries.

Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products,

services and processes performed by the team.

Requirements for this role include

Ability to work regularly scheduled shifts from Monday-Friday 8 : 30pm to 5 : 30am MNL Time.

University degree or equivalent that required formal studies of the English language.

1+ year(s) of prior healthcare revenue cycle required, preferably in a voice account

1+ year(s) of experience in a service-oriented role where you had to correspond in writing or over the phone with

customers who spoke English.

1+ year(s) of experience in a service-oriented role where you had to apply business rules to varying fact situations

and make appropriate decisions.

1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate

screens, and learn new software tools.

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work

on weekend s basis business requirement. All new hires will be required to successfully complete our Orientation / Process

training classes and demonstrate proficiency of the material.)

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.

Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most.

We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100.

Visit to learn more.

NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.

The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.

To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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