Chat Support Representative (CSR) - San Juan
Top Asia
San Juan, Manila, Philippines
7h ago

About Us :

Top Asia is an HR Consulting and Outsourcing company that will help you land the career right for you. We are FOCUSED on people by building a strong camaraderie culture, establishing a professional HR system, investing heavily in people development, and continuously improving employee experience.

Candidate Profile :

As Chat Support Representative, it is important that you share our core values, you are self-driven, customer-oriented, conversationalist, and enthusiastic.

Job Overview :

Your main responsibilities include assisting, processing, dispatching, and tracking customer orders.

Job Objectives :

  • To manage all customer concerns or inquiries.
  • To build and provide exceptional customer service.
  • To process orders timely and accurately.
  • Duties and Responsibilities :

  • Manage and fulfill orders from online transactions and social media accounts.
  • Build and maintain strong customer relationships.
  • Respond to customer inquiries.
  • Promote and upsell products.
  • Provide the right product information to customers.
  • Job Specifications :

  • At least College level.
  • With experience in customer service is an advantage.
  • With experience in social media management is an advantage.
  • Willing to work in flexible hours, weekends, and during holidays.
  • Preferably living near San Juan City.
  • Willing to work in San Juan City.
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