Research/Remediation Analyst 1
Wells Fargo
Manila, Philippines
1d ago

Market Job Description

Responds independently to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services.

Duties include : conducting intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, processing complex transactions on-line (including monetary and nonmonetary actions), researching product information, terms, conditions, contracts, etc.

and resolving complex problems and inquiries. Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly.

Reconciles general ledger accounts to ensure balance. Handles incoming correspondence in accordance with external and internal policies and procedures.

Generates and / or composes written correspondence as needed. Reviews data and reports trends to management. Duties may also include : account maintenance, report generation, project work and work direction.

Mainframe applications, SVP, HOGAN, MTS, PEGA, Intellimatch, and Microsoft Office tools.

Market Skills and Certifications

Required qualifications :

  • 2+ years of experience in financial services products in one or a combination of the following : disputes, claims resolution, or fraud resolution
  • Desired qualifications :

  • Experience in a demanding, time-constrained operations / customer service environment.
  • Attention to detail and ability to follow instructions. Identify trends and provide alternative solutions.
  • Effective oral communication and listening skills.
  • Ability to understand client concerns, questions and problems pertaining to USD and FX Wire Transfer transactions.
  • Knowledge of business related computer software such as MS Office and Windows based applications.
  • Ability to work in team focused environment, while also working independently to achieve daily standards.
  • USD and FX Wire Investigations experience.
  • Experience working in quality driven environment. Experience with Mainframe applications, IFT, MTS, PEGA, Intellitracs, and Microsoft Office tools.
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