Market Job Description
Responds independently to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services.
Duties include : conducting intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, processing complex transactions on-line (including monetary and nonmonetary actions), researching product information, terms, conditions, contracts, etc.
and resolving complex problems and inquiries. Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly.
Reconciles general ledger accounts to ensure balance. Handles incoming correspondence in accordance with external and internal policies and procedures.
Generates and / or composes written correspondence as needed. Reviews data and reports trends to management. Duties may also include : account maintenance, report generation, project work and work direction.
Mainframe applications, SVP, HOGAN, MTS, PEGA, Intellimatch, and Microsoft Office tools.
Market Skills and Certifications
Required qualifications :
Desired qualifications :