Company Profile : This Company is the leading provider for global internet and technology companies. They service a wide range of industries including Back Office, Medical, and Transportation.
They have been in the Industries for over 10 years.
Position : German Customer Care Support
Industry : BPO Company
Location : Makati City
Salary : PHP 70,000 - PHP 75,000
Schedule : Shifting Schedule
Work Setup : Work Onsite
Benefits :
13th Month Pay
Night differential
Government Mandated Benefits
Sick Leave
Vacation Leave
Free Visa Processing
Other benefits will be discussed by the client
Responsibilities :
Escalate more complex problems to appropriate internal resources
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
Improve our products and services by providing insightful feedback
Build and maintain our internal systems and procedures
Efficiently and effectively communicate with users who contact us via our designated support channels.
Accurately identify, analyse, and resolve both technical and non-technical issues in a timely manner.
Providing feedback on the efficiency of the customer service process.
Requirements :
Open for Native and Non-Native German speakers
Proficient in German and English
Bachelor Degree holder
Customer Service experience in Healthcare Account is a big advantage
Experience working in multi-channel support organisations.
Must be willing to work in the Philippines
Recruitment Process :
Paper Screening
Basic Exams
Written Assessments
Initial Interview
OPS Interview
Client Interview
HOW TO APPLY :
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Contact us for more inquiries :
Mobile : (+ 63) 917-638-1992 (+63) 917-638-1962
Sun / Smart : (+63) 969-321-0130
Look for : Ms. Alena
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