Skills / Attributes Required
2 years IT Service Desk experience
Good technical troubleshooting skills
Vocational qualification (MCP or equivalent)
University level education
Fluent second language
Excellent customer service skills
Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
Experience of using tickets logging systems
Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers / copiers.
Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint at least to version of Office 2010
Good understanding of PC hardware set-up and configuration.
Good personal organisational skills
Good attention to detail
Ability to empathise with customers
Ability to effectively gauge urgency of incident / request
Ability to build effective working relationships at all levels
Excellent problem solving skills
Ability to apply creativity to resolving incidents / requests
Willing to work on shifting schedule
The tasks and responsibilities described here shall be provided in Englis h, Portuguese .
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.
We also reward of our staff with great benefits including :
Competitive compensation packages
HMO / Medical and dental coverage
And much much more!