Multilingual IT Service Desk Agent
transcosmos
Metro Manila, Taguig
4d ago

Requirements

Skills / Attributes Required

  • 2 years IT Service Desk experience
  • Good technical troubleshooting skills
  • Vocational qualification (MCP or equivalent)
  • University level education
  • Fluent English
  • Fluent second language
  • Excellent customer service skills
  • Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
  • Experience of using tickets logging systems
  • Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers / copiers.
  • Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint at least to version of Office 2010
  • Good understanding of PC hardware set-up and configuration.
  • Good personal organisational skills
  • Good attention to detail
  • Ability to empathise with customers
  • Ability to effectively gauge urgency of incident / request
  • Ability to build effective working relationships at all levels
  • Excellent problem solving skills
  • Ability to apply creativity to resolving incidents / requests
  • Willing to work on shifting schedule
  • Languages

    The tasks and responsibilities described here shall be provided in Englis h, Portuguese .

    Benefits

    As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

    We also reward of our staff with great benefits including :

    Competitive compensation packages

    HMO / Medical and dental coverage

    And much much more!

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