IT Support
Baytech BPO Corporation
Pasig, Metro Manila, Philippines
2d ago
source : Kalibrr, Inc.

Job Description

  • Facilitate general computer support; upgrades; software installations; license management; security; etc.
  • Monitor and maintain computer systems and networks.
  • Provide daily support for computer network users.
  • Document and prepare reports as necessary.
  • Assist team lead in IT tasks and day to day operations.
  • Perform basic network troubleshooting.
  • Perform other job related task that will be assigned.
  • Minimum Qualifications

  • Degree in computer science, engineering or IT related course
  • Minimum 3 years experience in the field of information technology or software development
  • Familiar with various OS platform : Windows, Linux; using GUI and command prompt
  • With indept knowledge of networking terminologies : Web servers Nginx / Apache, DHCP, DNS, Gitlab, Virtualization, Cloud Computing, TCP / IP.
  • Can handle structured cabling, installation and configuration of servers, Switches / Routers / UTM.
  • Preferable with experience in call center software tools such as 3CX, Freshdesk, CRM and VOIP systems
  • Willing to be assigned on shift schedules (On Call)
  • Intermediate experience in PC troubleshooting and networking.
  • Experience in a BPO / Call Center environment is a plus but not required.
  • Cisco, MCSE, CompTIA, ITIL or any other related certification a plus but not required.
  • Good interpersonal and communication skills (written and spoken english)
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