At MJJ Brilliant, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
We continue to work towards creating a workforce that represents the diversity of our clients and our communitiesOur factory is located in Merida, Mexico , with a team of expert jewelers, stone setters and polishers manufacture and repair jewelry products.
They are supported by the workshop operations teams who handle all non-technical aspects of the workshop activity.Job missionThe Operations Director leads the workshop operations teams, in charge of all physical and information flows linked to the workshop activities.
The Operations Director is responsible for the workshop’s service level to internal and external clients and ensures that the collaboration between the workshop teams and the other stakeholders are smooth and efficient.
the correct execution of all operational tasks related to the activity; monitoring and reporting on the activity as well as for the continuous improvement of all related processes.
This role will lead and set the tone for operational excellence for the workshop and will serve as a key stakeholder within the boutique network.
The Director must possess superior problem-solving skills and be highly adept at defining and implementing operational best practices.
Finally, the director will interact with employees across all levels within the network; interpersonal saavy, communication and influencing skills are key to the success of this role.
ResponsibilitiesLead, manage and develop the workshop operations team to efficiently accomplish the team’s objectives : 1.
Create, inspire and foster a secure, positive and motivating work environment for the team2. Define and build a comprehensive communications strategy for the team to ensure that staff are aware of the tasks, targets, products, service knowledge, updates, client successes / opportunities as well as department and company news3.
Lead the individual performance management process through regularly scheduled individual meetings with each of the team members, including performing biannual performance reviews in partnership with HR and submit salary, bonus and promotion requests aligned with process.
4. Build and share employee individual development plans for each of the team members5. Assess potential and actively seek for development opportunities for the team members and participate in the Career Committee discussion for direct reports6.
Manage all administrative and HR tasks including but not limited to scheduling, payroll and overtime management7. Recruit new team members as needed and maintain talent pipeline.
Anticipate future staffing needs by proactively meeting and engaging with external and internal talent.· Ensure all appropriate rules are implemented and adhered to, in order to guarantee the health, safety and security of the teamLead the day-to-day operations of the workshop operations teams : · Oversee the teams in charge of products, orders, parts, and information flow inside and outside the workshop to meet the lead time and service level objectives, including : · Inbound and outbound flows of products and parts· Diagnosis of incoming products· Quality control of outgoing products· Product transfers within the workshop and to vendors· Spare parts order and stock management· Communication with boutiques· Planning and scheduling of production activities· Challenge the workshop’s teams, vendors to ensure they deliver the best possible service and hold them accountable for service deficiencies· Define key performance indicators and set appropriate targets· Create, update and distribute dashboards measuring the workshop activity and performance· Track collective and individual performance of the team members, challenge results and take appropriate corrective measures in case of deviation· Escalate problems to senior management appropriately· Animate regular activity and performance reviews with the workshop teams and management· Ensure full compliance of workshop activities with all internal rules and processes (e.
g. security, safety, inventory control)Build trusting relationships with all workshop stakeholders to allow for smooth communication and efficient collaboration with : 2.
Ensure continuous improvement and project management : 1. Lead the workshop team in implementing and refining operational best practices and improvements within the workshop2.
Regularly analyze workshop performance data to identify areas of improvement.3. Challenge existing processes, rules, roles, and organization and propose evolutions to optimize global performance.
4. Imagine, design, and implement changes in processes and ways of working to improve overall efficiency in the workshop.