Sales Supervisor
TSI
Centris, Quezon City, Philippines
5d ago

TSI , is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations.

We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels.

As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while earning tenure with a specialty BPO leader.

TSI represents a new company name, but one with over 40 years of experience and success serving these markets. (TSI is a newly formed company as a result of the sale of multiple collections business units from EGS, the parent company for NCO Financial Systems.)

Principal Responsibilities

Responsible for successful operation of the company by maintaining business standards and motivating employees. Prospect new business and penetrate the market for continued growth and expansion.

Present company services to current and prospective clients. Maintain and exceed company objectives through sales goals.

Collaborate with Marketing, Information Technology (IT), and Operations departments to develop and create sales plans for specific regions and territories.

Attend trade shows and other educational regional meetings. Responsible for successful performance and direction of various Sales Teams.

Participate in strategic plan development and implementation for the Sales Division. Participate in various projects performed by the Sales Division.

Follow up in a timely manner to ensure customer satisfaction. Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.

Knowledge, understanding, and compliance with NCO policies and procedures. Provide feedback to management concerning possible problems or areas of improvement.

Make recommendations to implement improved processes. Perform other duties as assigned by management.

Qualifications

Bachelor’s Degree or equivalent in relevant work experience. 2 years of related / management experience required. 4 years of related / management experience preferred.

Experience with 3rd Party Collections or call center outsourcing preferred. Ability to maintain focus on company philosophy.

Proficient personal computer skills, including Microsoft Office. Ability to lead, direct, and motivate others. Ability to maintain the highest level of confidentiality.

Excellent interpersonal, written, and oral communication skills. Ability to work in a team fostered environment. Ability to work in a multi-

tasked environment. Ability to prioritize and organize work. Ability to adapt to a flexible schedule.

Work Environment

Office environment. Ability to lift and / or move 20 pounds with or without accommodation. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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