Assistant Systems Specialist.
PCCW
Pasig , PH
1d ago

Assistant Systems Specialist

Roles and Responsibilities :

Console Management

  • Perform remote console management
  • Monitor any events / system messages and batch jobs
  • Ensure failure jobs are properly logged with the IT Service Management system
  • Call relevant support according to the nature of the incidents
  • Re-run failure jobs / Control-M after applying the 1st level fix
  • Adhere to SMC Security Policy
  • 1st Level Support

  • Report and attend to calls / email assigned
  • Create a record in Service Management System (REMEDY)
  • Served as a coordinator during incident / problem management
  • Update / open / close the job scheduler
  • Adhere to SMC Security Policy
  • Requirements

  • Holder of Higher Diploma or above, candidate who studied IT-related subjects studied is highly preferred
  • At least 1-3 years experience in IT Service support or Data Center operations
  • Knowledge Windows / Unix / Network basic operation is highly advantage
  • Good communication skill in English.
  • Shift duty required
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