Client Service Representative - UAS
TSI
Centris, Quezon City, Philippines
6d ago

TSI is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations.

We support the entire customer lifecycle that includes customer acquisition, full loan servicing, delinquency management, and collections utilizing a combination of voice, chat, email, SMS, and interactive voice messaging channels.

As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while earning tenure with a specialty BPO leader.

TSI represents a new company name, but one with over 40 years of experience and success serving these markets.

Principal Responsibilities

Act as a liaison between the Client / firm and UAS departments to help ensure that goals are met. Identify client business needs and expectations to provide solutions to issues or concerns.

Maintain daily contact with assigned clients / firms to ensure appropriate information is provided for the specific needs of each client.

Responsible for responding to daily Client / firm requests, inquiries, and issues through various types of correspondences.

When requested, generate fees and up-sell wherever possible. Create, maintain, and distribute accurate reports to appropriate parties.

Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event. Dependent upon position, identify root cause of issues and concerns, determine resolution, and refer to UAS Management.

Dependent upon position, process all payments received, in priority order, on a daily basis at the direction of management and reconcile any discrepancies found in balancing at a batch level or at the end of business.

Dependent upon position input all payments as well as new business efficiently and accurately into record keeping system.

When requested, research payments as necessary. Dependent upon position, maintain and organize all pertinent back up information to substantiate payment postings as necessary.

Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.

Knowledge, understanding, and compliance with UAS policies and procedures. Follow up in a timely manner to ensure customer satisfaction.

Provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes.

Perform other duties as assigned by management.

Qualifications

High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.

Previous legal / billing / customer service / bookkeeping experience preferred. Exhibit strong attention to detail. Dependant upon position, good mathematical and analytical skills required.

Ability to maintain the highest level of confidentiality. Proficient personal computer skills, including Microsoft Office.

Excellent interpersonal, written, and oral communication skills. Ability to work in a team fostered environment. Ability to work in a multi-

tasked environment. Ability to prioritize and organize work.

Work Environment

Office environment. Ability to lift and / or move 20 pounds with or without accommodation. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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