Systems Engineer (VMWare/Citrix)
Marikina City, Philippines
6d ago
source :

The Systems Engineer function is a technical position in Infrastructure department that will primarily handle VMWare,

Citrix and HyperV concerns. This position supports in-place technologies & technology users via defined procedures.

The position will report to the local Philippine Infrastructure Operations Manager and will be part of a team that will be

operating on 24X7 schedule and will responsible for providing support various Client IT business functions.


  • Support and integrate our on premise Virtualization, Cloud infrastructure and systems with external cloud as needed. Ensure on premise and off premise workloads work well together.
  • Support environment that includes Windows OS, VMware, EMC VNX, IIS Web Servers, Clustering Technologies and various applications.
  • Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, and efficiently troubleshoot all issues and problems to ensure a timely and appropriate resolution.
  • Applies a combination of expert engineering knowledge of enterprise IT solutions to design, develop and / or implement solutions to ensure they are consistent with enterprise architecture policies and industry best practices.
  • Provides client consulting and training on the design and use of the virtual infrastructure, storage area network systems, and architectures.
  • May provide internal consulting, technical guidance, information and support to application developers; computer operations;
  • workstation support; management; and departmental clients.

  • Perform installation, upgrading, monitoring, testing, and servicing of associated technology systems required
  • Participate in general Infrastructure troubleshooting and issue resolution where needed.

  • Active Directory Support and Maintenance
  • Microsoft Exchange Messaging Support and Maintenance
  • Implements and provides operational support for Microsoft System Center suite (SCCM, SCOM).
  • Install and configure storage arrays and allocate SAN and NAS storage to different OS platforms and / or administer storage pools, file system, snapshots and clones.

  • Participate in team meetings as required.
  • Participate in Change Management Procedures as required.
  • Possess and further develop understanding of general industry usage of supported technologies.
  • Possess and further develop understanding of business processes and business dependencies on supported technologies.
  • Develop relationships within the infrastructure team and with supported customers to improve collaboration and teamwork necessary to accomplish organizational objectives.
  • Other duties as assigned with or without accommodation.
  • MINIMUM REQUIREMENTS : Preferred Education :

    Preferred Education :

  • Advanced education in Information Technology, Computer Science or related fields preferred
  • Preferred Experience :

  • 5+ years' experience in design and architecture for a VMWare based infrastructure environment.
  • 4+ Years Citrix Support Experience
  • 3+ Year experience with VMWare technologies
  • 3+ Year experience with Microsoft Server technologies
  • Skills / Competencies :

  • Technical Proficiency - Extensive working experience with required technologies and can handle advanced & complex tasks.
  • Experience with maintenance and configuration of VMWare security and hardening servers.
  • Netscaller configuration, administration and maintenance.
  • Design, build, implementation and support experience of global citrix farms.
  • Experience with VMware and knowledge of other server and desktop virtualization technologies
  • Experience in other technologies such as server hardware (Cisco UCS, HP, Nutanix), Storage (EMC / Nimble / 3Par, Nutanix), RedHat (RHEL / Ansible), a plus.
  • Analytical Abilities - Advanced problem-solving skills including working collaboratively with peer technical bteams to analyze & resolve cross-
  • platform problems or to develop problem-solving techniques, tools & instruction for new or complex technologies

  • Business Knowledge - Strong understanding of how supported technologies are used in the business operations, consistently uses this knowledge effectively in daily support and handling unusual / critical issues
  • Communication skills - Strong English verbal & written communication skills. Communications are complete & understandable to target audience;
  • demonstrates effective listening skills; regularly handles difficult customers or situations effectively requiring sensitivity and diplomacy

  • Independence - Often works independently with only general direction; appropriately keeps management informed of relevant issues
  • Process-Oriented - Follows standard processes without making unauthorized and untested changes in the environment; follows standard succession plan for all impacting modifications
  • Willing to be on a 24X7 rotating shift schedule .
  • Willing to work in Ortigas, Pasig .
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