Training Supervisor (BPO) l Cagayan de Oro
Ubiquity
Cagayan de Oro, PH
3d ago

We are hiring!

Ubiquity is looking for a Training Supervisor who will be part of our Learning Services team in our CDO site.


We’re made of something different.

We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!


Responsibilities

  • Responsible for analysis, project management, and performance coaching. Direct interaction with Program Managers to receive, analyze, prioritize and project manage training development and delivery requests.
  • Conducts any necessary “train-the-trainer” sessions for the curriculum they have developed for other trainers.
  • Managing projects to create effective learning solutions on time and on budget.
  • Providing regular updates to leadership on progress and results achieved.
  • Project manage learning and development initiatives including coordination of logistics, managing materials, and providing a critical eye to ensure content is ready
  • Monitor and evaluate the training effectiveness through feedback and evaluation following the sessions to continuously improve learning effectiveness.
  • Deliver training sessions/workshops across a wide range of topics, both face to face and remote
  • Observe coaching sessions and provide development feedback


Requirements

  • Minimum of 3 years experience with Training in a BPO company
  • Experienced with end to end training (new hire, communication and culture, product, upskilling, nesting)
  • At least 1-year experience supervising trainers
  • Flexible with working on different shifts
  • Must have excellent English communication skills
  • Willing to work in Cagayan de Oro site.


The Perks.

  • Learning and Development Opportunities
  • Career Advancement Opportunities
  • Healthcare Benefits
  • Group Life Insurance
  • Tenure Based Benefits
  • Profit Sharing
  • Annual Performance Appraisal
  • Retirement Benefits

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