Job Description :
Objective of function Payments Investigations Department is responsible for providing support to our Financial Institutions (FI) and non-
FI clients and dealing with complaints and queries from these clients with respect to (but not limited to) international payments.
The following are your responsibilities but not limited to :
To ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
5-10 years lead experience
Have handled 12 people and above
With exposure in international and cross cultural collaboration
Responsible for 20-30% production work and for directly supervising the work of operational staff.
Forms the link between the team and management and is accountable for team plans, resource allocation and work processes and procedures.
Ensures compliance with the rules and procedures that are prescribed by Risk and Compliance.
Has an active role in regular internal and external audits.
Decisions are guided by resource availability and functional targets and objectives.
Acts as a coach for the team members and is responsible for the development of the team. Is a key driver for optimizing the processes in the team and operations management.
Has a proven proficient level of the processes and products and understands the process environment to ensure maximum efficiency.
Will receive guidance and direction from a (assistant) Vice President. Understands the mission and vision of the company and how the department contributes to that.
Capable to act as POC when the (assistant) Vice President is absent.