Associate Renewals Manager
Taguig, National Capital Region (Manila), Philippines
4d ago

Job Description

Are you looking for your first break within Customer Success - Renewals or to continue growing your career? Maybe you work in a SaaS business and have an interest in Renewals or helping customers succeed, but don't want the risk of learning on the job and hitting a quota. Well...

Zendesk is the world’s leading Customer Support Platform, and we are growing fast with a game-changing suite of products.

We're looking for individuals to focus on growing our large base of existing customers through managing their account renewals.

Perhaps you're wondering why are we different from other companies out there. We don’t believe in unachievable and unrealistic targets seriously.

We want you to have rocked your target, have money to be able to afford an Uber home then order food in with Deliveroo (P.

S. They are our customers).

We'd like you to keep developing and will support you in a career to become a Renewals star of the future (for Zendesk hopefully) so we’ll give you everything you need to be successful, from state of the art technology through to detailed training on all things Zendesk and how to put the customer at the centre of what you do, the Zendesk way.

We keep sane working hours whilst still taking care of business, and we believe in being ourselves on and off the job.

You will :

Be a key member of the EMEA Renewals team, enthusiastically renewing our existing customer’s accounts, at the same time looking for opportunities to up and cross-sell.

Manage a busy pipeline of accounts due for renewal working alongside the account owners, and provide top-class experiences to our second most valuable asset, our customers (after YOU of course!)

Use your exceptional powers of persuasion and negotiation to encourage our customers to renew their contracts and retain access to our amazing products.

Need to have the sort of personality where you can just dust yourself off and move on to the next customer. Let’s be honest, some of these conversations won’t be easy.

Don’t worry, we’ve got thousands of customers.

Be motivated to overachieve on daily, weekly & monthly targets.

Pick up and assist with some of the critical revenue-generating work that our Account Executives do, freeing up their time to go get more customers for you to renew.

Keep yourself up to speed with our products, and our competitors. We want your brains. Well not literally, but we want people whose creativity will flourish naturally in a Zen environment.

Be the face of our Brand and 100% focused to create a best-in-class customer experience.

You are :

Passionate to start, move over to or continue a career path in consultative sales or customer success

Fluent in English, second European language is a bonus

You have :

Solid business knowledge - curious and keen to learn

A can-do / winner attitude, with hunger and a 'self-starter' drive to overachieve and succeed

Excellent written and verbal communication skills with internal / external clients

Strong numeracy skills

Negotiation skills

Bachelor's or Master's degree is preferable but not essential

Flexibility in working hours

What it means to be part of the Zendesk team :

Play a part in building a new fast-growing renewals motion for Zendesk and carve out your career within the commercial arm of the customer experience team.

A career in the fast lane : Zendesk's hyper growth creates boundless opportunities to progress faster. You will learn by innovating, doing and will be guided quickly to further your career.

Top talent flows, fast!

Giving Back : We believe that volunteering our time and energy both improves the community and our camaraderie. Each office has its own program, and our Dublin Office is very active in our local community and supports worthwhile causes that the employees are passionate about.

Weekly happy hours and much more

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers.

Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace.

Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.

Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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