Control Tower Assistant - Carrier Management
DSV
Manila, PH
3d ago

Purpose of the role

The position is established as the 4PL Control Tower Origin Operational Staff for one of the world’s largest sporting brands.

DSV Lead Logistics, as extended arm of customers supply chain, manages global air freight, ocean freight, road freight, sea / air, and Sea / Rail flows as well as local on-carriage plus destination customs clearance and in DC intake planning execution for this global key account.

This role covers the Logistics Execution function part of the global control tower teams based in centralized global shared service center locations.

The 4PL Control Tower Origin Operational Staff is based in DSV’s Shared Service Center Manila and has a direct reporting line into the 4PL Control Tower Origin Team Leader.

Key Tasks & Deliverables

  • Able to learn and perform the following Origin task based on MSOP / SOP and existing Working Instructions :
  • PO Receipt

    PO Shipment Mode Validation

    2PL, Carrier Ocean / Air / Road & Rail Forecast

    Vendor Booking CFS, CY, Air

    SO Ship Model Validation

    20FT CY Booking Validation

    Cargo Receiving

    Inbound & Outbound Scanning

    Container Load Plan Creation

    Sailing / Flight Schedule

    Ocean Carrier Booking & SI & VGM

    Air Carrier Booking & SI

    Road and Rail Booking & SI

    Delay in Transit

    FCR Creation & Issuance

    Vendor Document Check & Follow up

    LSP Document Check & Follow up

    Trigger COMASN

  • Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
  • Alert the team leader of any discrepancy in process, unclear instruction received from counterparts in-country, or document references.
  • Follow working instructions of superior
  • Report / escalate of irregularities and feedback to superior regularly
  • Establish a good cooperation relationship with other team or party
  • Ensure to meet KPI & ISSC targets, quality responsibility along with ISSC / 4PL Control Tower standards
  • Quality responsibility along with ISSC / 4PL Control Tower standards
  • Coordinate with Team Lead any update needed in SOP or update SOP and ensure it is signed off by GOKAM
  • Assist to gather data needed on reports.
  • Work under the direction of superiors
  • Participate in daily stand up meetings
  • To take up the additional task as assigned
  • Regular job rotation and knowledge handover within the team
  • Punctual, Flexible in working hours
  • Adheres to local ISSC rules and guidelines
  • Function - / Market & Industry knowledge / Business Acumen / Process working

  • Basic business understanding
  • Understanding logistics and supply chain management advantageous
  • Experience with the use of web-based systems and MS Office in general
  • Team spirit and social competence in an international environment
  • Skills & Competencies

  • Basic understanding of customer requirements in terms of information flow, transportation, warehousing & logistics
  • Basic knowledge in freight forwarding, logistics, and supply chain solutions (processes, products & IT solutions)
  • Ability to work in a diverse environment and cultures
  • Self-reliant organization of the own operational procedure / workflow and the assigned tasks in line with the internal guideline
  • Quick comprehension and focused work
  • Resilience, ability to prioritize and meet deadlines
  • Accurate and reliable working method
  • Openness and flexibility in meeting customer demands / service attitude
  • Professional skills development by participation in training and constant self-education.
  • Capable of remaining professional & effective considering sometimes very stressful situations
  • Time management (monitoring performance against deadlines and milestones)
  • Punctual and Flexible in working hours
  • Ready to take personal accountability for achieving individual and shared goals
  • Credible with stakeholders, internal / external customers, peers, and staff
  • Educational background / Work experience

  • Commercial / forwarding business education or work experience
  • Work experience in Service Center or Freight Forwarding
  • Minimum 5 years work experience
  • Language skills

  • English (written and spoken)
  • Local language
  • Computer Literacy

  • Good Know-How in MS-Office applications
  • Good Know-How in web-based applications / Internet
  • Knowledge in Supply Chain Applications is a plus
  • Decision Making Authority

  • Self-organization of the own working space and the tasks assigned under the operational requirements
  • Responsible delegating of various tasks within the area of responsibility
  • At least meet or better exceed customer satisfaction, being pro-active.
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