Training Manager
TTEC
Pasay City, Metro Manila, National Capital, PH
11h ago

Training Manager

At TTEC, we’re all about the Human Experience. Elevated. As a Training Manager, Learning and Development across TTEC PH site location, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? In this role, you’ll provide coaching, motivation and support to enhance the engagement and success of your team of training specialists in attaining targets and goals.

You’ll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals.

You’ll report to the Director of Training, Learning & Development. In this role, you’ll impact your team and learners through managing the training programs.

During a Typical Day, You’ll

Manage day-to-day operations, processes, and reporting

Improve the key success metrics associated with training goals

Deliver excellent customer service and communication

Develop, coach, support, and evaluate the team to help them reach for amazing

Ensure your team has the tools, systems, and support needed to perform trainings

What You Bring to the Role

1-year minimum experience managing training and / or adult learning programs

4+ years’ experience in training and / or adult learning

Team building and nurturing an inclusive learning environment

Encouraging coaching skills

Data analysis and reporting skills

Customer and employee focused mindset

Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly

Call center experience

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership

Diverse and community minded organization

Career-growth and lots of learning opportunities for aspiring minds

And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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