Training Manager for Design
Antipolo, Philippines
3d ago
  • It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
  • exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.

    If that's something you want to be apart of, apply today!

    We’re on the lookout for a Learning Experience (LX) Design Manager who can champion quality within the team. The search could end with you!

    As an LX Design Manager, you will manage an awesome team of Learning Content Experts (LCXs) who function as content writers and content editors.

    You will also collaborate with other LX Design workstreams to produce engaging and even life-changing learning experiences for internal and external TaskUs clients.

    In your capacity, you will :

    Lead initiatives to :

    Implement standards to align all LX Design team members on quality expectations related to instructional design, writing, and content

    Codify quality standards through a style guide and other references

    Conduct regular maintenance of quality standards documentation

    Lead efforts to communicate these standards to the LX Design team

    Establish and / or improve processes related to maintaining quality standards (, quality reviews, calibrations, regular content audits, etc.)

    Improve the overall quality of the team’s output

    Apply your knowledge and skills about instructional design, content writing, and editing in evaluating team members’ work

    Apply your instructional design, project management, and stakeholder management expertise to :

    Scope learning development requests

    Analyze learning needs

    Design learning solutions

    Plan project efforts

    Oversee project progress

    Manage stakeholder relationships during LX Design projects

    Care for your team members’ administrative needs

    Help boost your team members’ performance by conducting performance evaluations and providing feedback

    Ensure the overall well-being of your team through coaching and team engagement efforts

    Work closely with other leaders in the LX Design team to ensure that the department continues to be a key contributor to the organization

    Requirements :

    Wondering if you’re right for the job? Keep reading!

    We need someone who has :

    At least 3 years of experience in instructional design, spanning the ADDIE process (including conducting training needs analysis, designing learner-centered training programs, and developing related training materials)

    A working knowledge of principles and practices related to adult learning and instructional design

    Experience drafting measurable training goals and learning objectives

    Experience scoping, planning, and managing projects

    Experience managing stakeholder relationships

    Expertise in developing evaluation strategies and instruments

    Expertise in technical writing, editing, and the use of style guides

    Expertise in Quality-related concepts and practices

    Technical knowledge of the English language and writing concepts

    Expertise in coaching

    Experience in designing and / or facilitating communication / language training is a plus, but not required.

    Now let’s get technical we need someone who is technology literate and can easily work with new software (, media development tools, office suite, and other web applications).

    We also need someone who has an understanding of the functionalities of courseware authoring tools (, Adobe Captivate, Articulate Storyline) and experience with e-Learning design principles, practices, and platforms (, LMS).

    In terms of other skills, we’re looking for someone with a demonstrated ability to make decisions by using logic to identify key facts, explore alternatives, and propose quality solutions.

    This special someone is also a master at communicating information and ideas clearly and concisely verbally and in writing.

    They have the ability to interact with peers, managers, and other departments in a professional manner.

    Our LX Design Manager must be able to foster a positive and productive work environment, with the ability to lead, build teams, and motivate staff.

    They have strong organizational and interpersonal management skills, and can manage time effectively and efficiently. Lastly, they are self-motivated, are self-directed, and pay keen attention to detail.

    Did we just describe you? Let’s talk!

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    TaskUs is an Equal Opportunity Employer

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