Based in Manila, Philippines, the Vendor Maintenance Specialist will perform duties to support vendor maintenance operations.
This includes vendor onboarding, vendor changes, vendor communication, and vendor deactivation. Under moderate supervision and following standard guidelines, he / she will maintain vendor master data and respond to vendor related inquiries by internal and external stake holders and various other tasks, projects related to the improvement of the Vendor Process.
The Vendor Maintenance Specialist will be responsible for ensuring compliance with all appropriate Institute, federal, and state policies and regulations as well as internal company policies.
The ideal candidate will be a proactive worker with the ability to anticipate issues and provide guidance on solving problems.
Key Responsibilities :
Conduct intensive due diligence on records for new and existing vendors to ensure the vendor compliance with federal regulations & company internal policies
Reach out to business users and / or vendors by phone or email to obtain necessary paperwork including W-9 and W8-BEN forms, and ACH / electronic wire transfer authorization forms
Educate internal stakeholders and external vendors on processes and policies
Ensure OFAC (Office of Foreign Assets Control) compliance
Provide support to Capgemini on processes and performance of VMR (Vendor Maintenance Request) activities located in the Service Delivery Centers : Bangalore, Salem and Guatemala
Support the GFO Team and Business Stakeholders to validate business requirements to drive common process and functional solutions globally
Review, research and resolve electronic payment rejections raised by accounts payable, business users or suppliers
Participate in the annual review of vendor data base and vendor purge process
Utilize all tools and reports available to facilitate problem resolution related to vendor set-up, changes and payments rejection
Professionally respond to inquiries from internal and external parties
Actively identify on-going issues and recommend solutions to correct or improve processes
Make logical and sound decisions and keep management apprised of potential problems / concerns
Perform other tasks and projects as needed
Manage priorities to meet deadlines within established guidelines
Demonstrate self-reliance and resourcefulness
Oversee multiple projects and delivery to the Business
Ensure the qualities of deliverables are at acceptable levels
Capability - Contribute towards standardization
Be involved, as required, in terms of client escalation or issues
Degree in Accounting / Finance related fields or Master’s degree in Economy / Finance / Accounting preferred
5+ years of experience working within Accounts Payable processes, other core financial processes, customer service within a complex, large volume environment, SSC / BPO experience an advantage
Advanced working knowledge of SAP and Ariba workflow technology
Experience with vendor data management processes
Able to operate in a dynamic, fast moving environment, international environment
Able to see the vendor and customer perspective
Be flexible with duties and scope of work (within reasonable requirements)
Able to work around tight deadlines
Effectively communicate in business English across finance organization