Mandarin Customer Support
The Penbrothers International Inc.
Makati, Philippines
6d ago
source : Bossjob
  • Provide multi-product support and services to all clients from all brands and operatorsAnalyze the clients’ concerns and provide effective resolutionAddress account-related concerns of players;
  • check and verify withdrawal requests, wager requirements and other related issuesMonitor game issues from time to time to ensure good quality player experienceBe responsible for any ad-hoc related task that may be assignedHas a Bachelor’s / College Degree in any fieldHas previous experience working in a similar support function (B2B support / customer support);
  • an advantage but not a requirementIs fluent in MandarinIs excellent in both oral and written English communicationHas knowledge of or interest in online gamingIs committed to improving customer service experience with client satisfaction a top priorityIs flexible, with the ability to think and act independentlyIs keen to attention and details

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