Customer Service Agents - Cantonese speaking
Truphone Limited
Manila, PH
5d ago

Customer Service Agent - Cantonese Main Purpose of the role

The Customer Support Agent is part of a multilingual team that provide 24 / 7 telephone and online support to all Truphone customers

The Customer Support Agent is responsible for managing communication, handling enquiries and answering inbound calls, providing a quality service and ensuring that customers are happy with the service provided.Key responsibilities

Key responsibilities

  • Acting as first line support to our corporate customers - aiming to solve their technical queries by phone and email;
  • Tracking, collating and responding to customer issues within agreed timescales.
  • Escalating and liaising with our second line of support for more complicated cases.
  • Working closely with Service Account Managers to help develop, grow and retain customer accounts.
  • Required Skills

  • Must be fluent in Cantonese and English
  • Experience in Helpdesk, Customer Support or Call Center roles :
  • Good working knowledge of MS Office, ticketing systems and customer service procedures;
  • A professional telephone manner and call management skills;
  • Able to take technical information and translate into easily understandable language for customers;
  • Exceptional customer relationship management skills - including handling complaints effectively;
  • Good teamwork, organizational and time management skills;
  • Excellent analytical and problem-solving skills;
  • Good attention to detail and the ability to understand and follow technical processes accurately;
  • Experience with Mobile Handset support or Telecoms sector : both GSM and VoIP are a PLUS.
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