Operations Analyst
Quezon City, PH
3d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Operations Analyst

Global Wealth Asset Management Systems Services

Manulife Financial is a leading financial services company with principal operations in Asia, Canada and the United States.

In the United States we are known as John Hancock Financial Services. In 2012, we celebrated 150 years of providing clients strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions.

This position is for a Operations Analyst on the Systems Services Team. The successful applicant will be involved with application support, application deployment, business requirement gathering and data analysis all in support of solutions that conform to Manulife standards.

The candidate will need to have a breadth and depth of experience that will allow her / him to devise and support solutions that integrate appropriately within the organization and its application frameworks

Responsibilities :

  • Support a wide variety of systems from a Level 2 perspective
  • Work with business clients to debug or trouble shoot applications
  • Investigate SQL stored procedures, .Net code, VBA macros,Perl scripts and Unix shell scripts from a support perspective to debug issues or perform analysis for minor enhancements
  • Coordinate code deployments with release and QA
  • Coordinate development efforts with the development team for major enhancements
  • Investigate feed failures using CA, Oozie logs.
  • Track and produce key metrics for the team and develop strategies to increase efficiency
  • Remain current on standards, technologies, approaches and methodologies
  • Consistently apply the concept of continuous improvement
  • Qualifications :

  • Minimum 2 years working experience supporting systems at Level 2 (support)
  • Experience with relational database structures and methodologies
  • Minimum 2 years of experience with one or more of the following : Informatica, Scheduling (CTRL-M, CA WLA), java, .Net, SQL queries and scripting, Unix scripting and commands.
  • Proven ability to multitask both independently and within a team
  • Excellent English communication (both written and oral)
  • Applicable Computer Science, Information Technology or equivalent experience
  • Ability to understand business process requirements and through the use of technology, conceptualize creative solutions through to implementation
  • Experience in financial industry
  • Action oriented, creative and proactive thinker
  • Willing to be assigned on fixed night shift
  • Successful candidate will have strong knowledge and experience in at least 4 of the following technologies : MS SQLUnix / Shell scriptingCA Work Load AutomationCTRL-MJavaReporting tools such as : PowerBI, Crystal Reports etc
  • If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

    As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.

    4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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