Business, Operations, Development)
â¢Takes ownership and accountability over the entire hosting platform, from strategy to portfolio management to delivery to post-
launch operations and monitoring.
â¢Use the client and end-user feedback, competitive analysis and business metrics to develop and maintain statement of direction, product strategy, and product roadmap for the platform.
â¢Creates Solutions Architecture, Functional and Technical Plans, Product Portfolio, Operations Processes, and Validation Documents such as Infrastructure Installation Plan, IIR, et al.
â¢Gather and generate requirements for platform evolution and participate in developing and driving enhancements.
â¢Demonstrates platform features to internal and external audiences.
â¢Create content to support internal teams (Marketing, Sales, Education / Training).
â¢Manages overall Platform DevOps Service and Team.
â¢Engage directly and daily with delivery teams to execute the project.
â¢Works directly with client as Service Partner.
â¢Works with internal and external clients and external vendors directly.
â¢Has expertise in multiple hosting platforms such as but not limited to Dedicated Hosting, Shared Hosting, Validated Hosting, Cloud Hosting.
â¢Has a strong JAVA, UNIX, & SQL background and can perform actual development with these technologies.
â¢Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability.
â¢Experience with Agile execution.
â¢Experience assessing and building cost models, migration patterns, resource model, project plan, and business cases.
â¢Has substantial knowledge in server and application security.
Basic Qualifications :
â¢5+ years experience as a technical specialist in customer-facing roles.
â¢2+ years hands-on technical experience with hosting services.
â¢BS level technical degree or equivalent experience; Computer Science, IT, or Engineering background preferred; Masters Degree desired.
â¢Customer facing experience is required.
â¢Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations
â¢Substantial exposure to application programming.
â¢Has previously managed a service & team for at least 3 years.
â¢Is willing to work in EMEA shift.