PH Telstra Customer Service - Voice (Digital) - REF314A
TSA Group
Pasay, Philippines
17h ago

Job Description

The Telstra Customer Service (Digital) Team Member (TM) plays an integral role in executing TSA’s purpose.

The goal of the TM is to support migrating identified customers to email bill. The role includes management of migration concerns and basic account modification needs.

Telstra Customer Service (Digital) Team Member are brand ambassadors, with resilience to appropriately handle and manage mindset of customers to transition to digital.

You will also be required to :

  • Navigate through multiple systems and customers whilst maintaining customer engagement through Inbound Calls
  • Address concerns from existing customers
  • Work a rotating roster (Subjected to DST changes)
  • Work on-site and from home, whichever is applicable
  • Work towards achievable Customer Service targets and KPIs
  • Provide class leading customer experiences
  • Qualifications

  • Excellent communication skills
  • Must possess resilience to appropriately handle and change the mindset of customers to go digital
  • Must have the ability to follow appropriate process instructions
  • Must be goal oriented, driven and motivated to deliver results
  • Must have the ability to focus while multitasking
  • Must be analytical in finding solutions and pinpointing problems while also strategic in managing dead end scenarios & positively scripting news
  • Must have a positive mindset
  • Must be able to self-manage
  • Must be tech savvy
  • High school graduates must have at least 1 year BPO experience. College level applicants, BPO experience is preferred
  • Applicants who supported Telstra in other companies are subject for partner eligibility check*
  • Priority will be given to successful applicants with valid NBI clearance and government numbers.
  • Online applications only
  • Hit the I'm Interested button to apply!

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