Travel Counselor III_Siemens CUS
CWT
Taguig City, PH
4d ago

Travel Counselor III Siemens CUS-(2200019F)

Provides consultative customer support services to clients via multiple channels

  • Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
  • Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells add on attachments (hotel, other);
  • upsells targeted areas of travel

  • Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
  • Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
  • Escalates more complex problems to more experienced staff
  • Assignments include both routine and non-routine work
  • Qualifications

    Education and Experience

    Candidate should have high school diploma

    2 + years travel experience (with 1-year Corporate travel experience)

    Recent experience in handling travel account is required

    Skills and Abilities :

    Knowledge in GDS (Galileo, Amadeus, Sabre)

    Pleasant and pleasing voice and personality.

    Excellent communication skills both verbal and written

    Advanced knowledge of Sabre GDS

    High Interpersonal skills

    Change Management

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