MANDARIN CUSTOMER SERVICE AGENT Job Description Position Objective : The Customer Service Agent is responsible for keeping constant communication for client service requests, incidents, new features and any other related customer assistance required within their infrastructure and systems.
Qualifications : Excellent customer service skills. Strong verbal and written communication and interpersonal skills. Ability to accept constructive criticism to constantly improve technical and soft skills.
Fresh graduates / Entry level applicants are encouraged to apply. Experience in Customer Service / Call Centre would be an added advantage Required computer skills : Microsoft Office Applications (Excel, Word, PowerPoint, Etc.
Required typing skills (Chinese characters) : above 70 words in one minute Willing to work on rotational shift : Morning, Afternoon and Night (5 days a week).
Advanced verbal and written English skills is required. Advanced verbal and written Mandarin skills is required. Advanced verbal and written Cantonese is a plus.